Support
Most questions are answered below. If yours is not, or something has gone wrong with a booking, email us and a person will read it.
Frequently asked questions
How do I book a sitter?
Search by area and dates, then send a request to the sitters you like. Each has 24 hours to answer.
Read moreWhen is my card charged?
It is authorised when you send the request and charged only when a sitter accepts. Nothing is taken while you wait.
Read moreCan I ask more than one sitter?
Yes, for the same dates. That means one hold per sitter; the first to accept is charged and every other hold is released.
Read moreWhat if I need to cancel?
7 or more days before the start, you get everything back. Inside that window, 50%.
Read moreWhen do I get the sitter's address?
Once they accept. Until then the map shows an approximate position, and the exact address is never on a listing.
Read moreIs my pet covered if something happens?
No. Zoaki carries no insurance and pays neither vet bills nor damage, so owners should hold pet insurance of their own.
Read moreHow do I become a sitter?
Pass ID verification, get all 3 safety questions right, and connect a payout account. Then your listing can be published.
Read moreHow do sitters get paid?
Stripe pays your share into your bank account on its own schedule. You keep 95% of your own price.
Read moreWho can leave a review?
Only someone who was actually on a completed booking, in either direction. The person reviewed cannot delete it.
Read more
Still need a hand?
Whether it is an urgent problem during a stay, a payment that looks wrong, or a question about your account, email us and tell us what happened. Include the booking if there is one — it is the fastest way for us to see what you are seeing.
For questions about how Zoaki handles your data, see our Privacy Policy and Terms of Service.